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Is this the first time you are connecting the device to the desktop PC? If not, were you able to connect the device successfully in the earlier attempts? I see that this is your first post in this forum, welcome to the Microsoft Community.

MTP USB Device problem - Microsoft Community

This issue could be caused due Acer PDP2814 MTP Device some incorrect settings or due to a corrupt or incompatible USB driver. I would suggest you to try these steps and check if that helps: Make sure that you have unlocked the tab if you have set up a lock password for full access. If face the same issue in all USB ports, then I would suggest you to try connecting other USB devices like a thumb drive and check if you are able to access it from the File Explorer.

I would suggest you to check the device status in the Device manager to check if there is any error messages that could help us identify the cause of this issue. Connect the tablet to the computer and then follow these steps: You have mentioned that you have already tried installing the driver in vain.

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The driver might not have installed properly due to some software conflicts. I would suggest you to boot the computer in clean boot state and then try installing the driver and check.

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